Privacy policy
Last updated 20 October 2026
This policy explains what Palmera stores about you when you use the service for agents, and why.
What we store
Your name, email, WhatsApp number, job title, photo, the languages you speak, and your agency's name, logo and colours. The workspace and team you belong to, your plan and how you use credits. Technical details such as your IP address and browser, to keep accounts secure. If you write in the chat on this website, what you write there and the answers you get.
Why we store it
To run your account, to put your contact card on what you send, to keep the service secure, to help you when you write to us, and to answer and improve the website's chat.
Who sees it
Your team sees your name, email and role. Your clients see the contact card on what you send them. We never sell your data, and your leads and contacts are never shared with another agency.
How long we keep it
While your account is open. When it is closed, we delete your data within 30 days, except what the law requires us to keep.
Cookies
Only the cookies the service needs: to keep you signed in, to remember your workspace, language and theme, and to keep a conversation in the website's chat with the browser that started it.
Your choices
To get a copy of your data, correct it or have it deleted, write to team@palmera.realestate.